About thruoblivion.com
Our trained and professional customer service support at thruoblivion.com will leave you feeling
spoiled. We want to make sure that you are more than satisfied with us.
The Frequently Asked Questions (FAQ) is here for your convenience so that you can see if
your question, concern, or inquiry has already been answered. However, if you are not able
to find the answer to your question, please contact us by phone at +1-844-904-0759 +44-808-168-7141, email at [email protected], or by clicking our Live Support Chat.
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FAQ
- I can’t see the videos
- Why am I billed monthly?
- I canceled, but It looks like I’m still being charged. Why?
- Why isn’t my username or password working?
Installing the latest versions of Windows Media Player and Flash will
usually allow you to view our videos. You may also experience constant rebuffing
and/or a black video screen if your connection is not fast enough. Cable or DSL
internet connections are recommended for optimal viewing of high quality video
online. If you have updated your media player and connection speeds and are still
having difficulties, contact us through [email protected], Live Support
Chat , or +1-844-904-0759 +44-808-168-7141
All of our memberships are on a month-to-month basis. The charges are made monthly
and will continue to recur unless you cancel via [email protected], Live Support
Chat, or by speaking to one our service operators at +1-844-904-0759 +44-808-168-7141.
If you canceled within the trial period, you may still see a pre-authorization
charge on your billing statement. That pre-authorization charge will be credited to
your account, if your trial period hasn’t lapsed. You can contact your financial
institution for more information.
This could happen for a number of reasons. First, check to make sure you have
entered your information correctly, keeping in mind that log in forms are case
sensitive. You must enter into exactly the same as when you originally signed up.
Some members experience difficulties when accessing the sign in page through an
external link. If this is the case, try using a new window and attempting to log in
again. You can do this most simply by entering the website address directly into
your address bar and trying to access the page.